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The Six Questions to Ask Yourself about ITIL Event Management
When setting up an event management process, it is very important that a service provider is able to answer the following six questions. Failure to effectively answer these questions often results in...
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Preparing for an Unknown Cyber Threat
It seems that the cyber security conversation is never-ending. Topics, ideas, insights or just about any other constructive thinking inside your organization, has cyber security sprinkled into it. As...
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3 Essentials to Avoid IT Project Failure
Projects are often complex, made up of a large number of moving pieces and bring numerous challenges to those involved. The reality is projects don’t always go the way we want them to. We often find...
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A Simple Formula to Keep Projects on Time
For many years, science has proven that we can only do one thing at a time. More specifically, we can attend to only one cognitive task and process only one mental activity at a time: we can either...
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What is Project Quality Management?
Modern quality management and project management are complementary. They both emphasize customer satisfaction and the underlying belief that quality leads to customer satisfaction. The main objective...
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ITIL® Retains Rank Among Top 5 Most Popular and Top 20 Highest-Paying IT...
Employers are increasingly expecting experience AND certification when looking for new hires. Your certification is the badge that proves you speak a language. It’s your experience that proves you...
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ITIL® Foundation Question of the Week: IT Continuity Plan
Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day. Question: Your organization has decided to create an IT Continuity...
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ITIL® Foundation Question of the Week: Service Design
Preparing for ITIL® Foundation certification? Let’s flex those mental muscles with a quick quiz to help you get ready for exam day. Question: What are the three (3) types of Service Level Agreements...
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Hacked? How to Break the Bad News to the C-Suite
Sure, your organization needs defensive strategies that go beyond basic compliance and are both durable and flexible. It’s a generally accepted fact that the human element is a critical facet of...
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What Every PM Should Know About Project Plans
A unified project planning model focuses on objectives, doesn’t get bogged down in details How do you describe a project plan to someone who is new to project management? Ask a dozen practicing project...
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